Privacy Policy

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Privacy Policy

This Privacy Policy explains how OYR collects, uses, stores and discloses personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or submitting your details, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Suburb or location
  • Details about the service you request
  • Information provided through forms or communication with us
  • Website usage data such as IP address,
  • device type and browsing behaviour

We only collect information that is reasonably necessary for our functions.

2. How We Collect Information

We collect personal information when you:

  • Submit a service request on our website
  • Contact us by phone, email or online form
  • Use or browse our website
  • Engage with our ads or content

We may also use cookies or similar technologies to improve website performance and user experience.

3. How We Use Your Information

We use personal information for the following purposes:

  • Responding to service enquiries
  • Sharing your request with independent contractors who may provide the service
  • Communicating updates or responses regarding your service request
  • Improving our website and user experience
  • Business administration, reporting and analytics
  • Complying with legal obligations

We do not sell personal information.

4. Sharing Your Information

We may share your information with:

  • Independent contractors for the purpose of providing quotes or services
  • IT providers, hosting services and website management partners
  • Legal or regulatory authorities when required by law

Contractors are independent businesses responsible for their own privacy and data handling practices.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. These measures include secure servers, encrypted connections where possible and restricted access.

No online system is completely secure. We cannot guarantee absolute protection against cyber risks.

6. Access and Correction

You may request access to the personal information we hold about you. You may also request corrections if you believe your information is inaccurate or incomplete.

Requests can be made through our contact page. We may ask for proof of identity before releasing information.

7. Use of Cookies

Our website may use cookies to:

  • Improve website functionality
  • Analyse traffic and performance
  • Enhance user experience

You can disable cookies through your browser settings, but some website features may not function correctly.

8. Third Party Websites

Our website may include links to external websites. We are not responsible for the privacy practices of third party sites. You should review their policies before providing personal information.

9. Data Retention

Personal information is stored only as long as necessary for the purpose for which it was collected or as required by law. When no longer needed, data is deleted or de-identified where reasonable.

10. International Disclosure

OYR primarily stores data within Australia. If information is stored or processed overseas by service providers, we take reasonable steps to ensure compliance with Australian Privacy Principles.

11. Children

Our website is not intended for individuals under 18. We do not knowingly collect personal information from minors without parental consent.

12. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will be posted on our website. Continued use of the website means you accept the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to request access or corrections, please contact us through our website.